Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 28 September 2026 · How we review hotels
The Connaught is a hotel for travellers who judge a stay by its service. From its address on Carlos Place in Mayfair, it offers butler and concierge care, Hélène Darroze's three-Michelin-starred restaurant, three bars known for their cocktails and a spa with an indoor pool. Guests speak most warmly about the staff, whom they describe as capable, kind and personal, and about a breakfast they remember long after checking out. Many come back again and again, and some choose the hotel for engagements and anniversaries. The trade-offs are space and cost. Rooms in the historic building are compact, and guests are frank that the stay is very expensive. The fine dining also divides opinion, with a few finding it overrated. For couples and anyone else who wants a central base and attentive staff, it is a polished choice; anyone after a large room for the money will find better value elsewhere in London.
Guests score it 9.7 out of 10 — the average across the 19 hotels we list in London is 9.4.
What Guests Loved
- The staff are praised in almost every review: guests describe them as knowledgeable, kind and ready to go out of their way, and say nothing was too much trouble. Butler and concierge services are part of every stay, and guests celebrating anniversaries mention thoughtful surprises.
- Guests find the Carlos Place address convenient for the rest of London, with Mayfair on the doorstep and taxis easy to find outside the door.
Things to Consider
- Several guests note that standard rooms are on the small side, which they put down to the historic building; in one case the large bed took up much of the space. Most say it did not spoil the stay, but travellers who need room to spread out should look at a larger category.
- Guests are frank that a stay here is very expensive, and value for money draws the most reserved comments, even though most still feel the experience justifies the cost.
Should you book it?
The Connaught is worth booking for travellers who put personal service ahead of room size — but pick somewhere else if you want a spacious room for your budget.
Book it if you want
- Travellers who put personal service ahead of room size
- Couples marking a special occasion in London
Pick somewhere else if
- You want a spacious room for your budget
- Value for money matters more to you than service and address
Frequently asked questions
How far is The Connaught from the centre of London?
The Connaught is 1.5 km from the centre of London.
How do guests rate The Connaught?
On Booking.com it scores 9.7/10 from 185 guest reviews.
How many stars does The Connaught have?
The Connaught is a 5-star hotel.
What amenities does The Connaught offer?
The Connaught offers indoor Swimming Pool, spa, fitness Centre, free Wifi, 7 Restaurants and bar.
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Carlos Place, Mayfair, London, W1K 2AL, United Kingdom