Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 28 September 2026 · How we review hotels
Pan Pacific London is a modern tower in the City, a short walk from Liverpool Street Station, and it pairs that practical address with rooms that feel generous by London standards. Floor-to-ceiling windows, marble bathrooms and a careful turndown come up again and again in reviews, and the SENSORY wellness floor, with its indoor infinity pool, gym and spa, gives the hotel a resort-like side. Guests speak most warmly about the staff, and families with small children find the team especially welcoming. The trade-offs are mostly about location and bustle. The City is not the West End, so theatres and shopping streets mean a Tube ride. The entrance can feel crowded, check-in is sometimes slow, and a few guests wanted more choice at breakfast and better bar food. For travellers who want space, a pool and attentive service near Liverpool Street, it is a strong base.
Guests score it 9.5 out of 10 — the average across the 19 hotels we list in London is 9.4.
What Guests Loved
- The staff are what guests praise most often. Reviews call the service outstanding and special, and several guests describe how the team went out of their way for them, whether for an anniversary or for a young child.
- Guests describe the rooms as large, clean, modern and well appointed, with an evening turndown they remember. The floor-to-ceiling windows give views that guests single out, and the beds and pillows are praised for a good night's sleep.
Things to Consider
- The City location works well for Liverpool Street and the Square Mile, but some guests note that the theatres, shops and sights of the West End need a Tube ride or a taxi.
- The entrance can be crowded, and a few guests waited longer than expected to check in. One guest found service slow when the hotel was full of families.
Should you book it?
Pan Pacific London is worth booking for travellers who want a pool and spa in the heart of the City — but pick somewhere else if you want to walk out of the door into the West End.
Book it if you want
- Travellers who want a pool and spa in the heart of the City
- Families with small children who value space and friendly service
Pick somewhere else if
- You want to walk out of the door into the West End
- You would rather avoid a busy lobby with lots of young families
Frequently asked questions
How far is Pan Pacific London from the centre of London?
Pan Pacific London is 3.4 km from the centre of London.
How do guests rate Pan Pacific London?
On Booking.com it scores 9.5/10 from 1,639 guest reviews.
How many stars does Pan Pacific London have?
Pan Pacific London is a 5-star hotel.
What amenities does Pan Pacific London offer?
Pan Pacific London offers indoor Swimming Pool, spa, fitness Centre, free Wifi, family Rooms and restaurant.
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80 Houndsditch, City of London, London, EC3A 7AB, United Kingdom