Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 28 September 2026 · How we review hotels
Hotel Café Royal is made for travellers who want London's West End on the doorstep. It sits on Regent Street beside Piccadilly Circus, so theatres, Mayfair's shops and Savile Row are a short walk away, and guests who come for a show single out the location. Inside, the Akasha spa with its lap pool and hammam gives a calm counterpoint to the streets outside, and guests praise the breakfast, the Grill Room, the bar and the staff, who make the stay feel personal. The trade-off is space and price. Value is the point guests rate lowest, and some find the rooms small for what they cost. Service at the bar and the concierge desk is not always as sharp as elsewhere in the hotel, and a few rooms have fiddly lighting or run warm. Couples, theatre-goers and shoppers who want a polished, central base will be well looked after; anyone who wants a large room for the money may do better elsewhere.
Guests score it 9.3 out of 10 — the average across the 19 hotels we list in London is 9.4.
What Guests Loved
- The hotel sits where Mayfair meets Soho, so theatres, Regent Street, Bond Street and Savile Row are all a short walk away. Guests who came to see a show repeatedly call the location ideal.
- Staff are what many guests remember most, from the welcome at the door to the small touches during the stay. Several describe the service as exceptional from the moment they walked in, and some were upgraded to a suite.
Things to Consider
- Value is the aspect guests rate least highly. Some felt that the standard rooms are on the small side for what the hotel charges, even if everything in them is well finished.
- Most guests praise the staff, but a few found the concierge service superficial and the bar staff less polished than the rest of the hotel.
Should you book it?
Hotel Café Royal is worth booking for theatre-goers and shoppers who want to walk everywhere in the West End — but pick somewhere else if you want plenty of room space for your money.
Book it if you want
- Theatre-goers and shoppers who want to walk everywhere in the West End
- Couples who want a spa and fine dining under one roof
Pick somewhere else if
- You want plenty of room space for your money
- You prefer a quiet residential area away from the West End crowds
Frequently asked questions
How far is Hotel Café Royal from the centre of London?
Hotel Café Royal is 650 m from the centre of London.
How do guests rate Hotel Café Royal?
On Booking.com it scores 9.3/10 from 507 guest reviews.
How many stars does Hotel Café Royal have?
Hotel Café Royal is a 5-star hotel.
What amenities does Hotel Café Royal offer?
Hotel Café Royal offers spa, swimming Pool, sauna, fitness Centre, free Wifi and family Rooms.
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10 Air Street, Mayfair/Soho, London, W1B 4DY, United Kingdom