TUI MAGIC LIFE Sarigerme

“I genuinely do not even know where to begin when it comes to Melek. I travel a lot and have stayed in many hotels over the years, but I have honestly never met anyone like her in my life. From the moment we arrived, she completely changed our entire experience and because of her, we have had one of the most incredible holidays we’ve ever had. What stood out to me the most is that she is not robotic in the slightest. So many managers in hospitality simply follow scripts or standard procedures, but Melek has genuine critical thinking skills, emotional intelligence and an incredible understanding of people. Every single concern, question or situation we had was listened to properly and not once did she ever make us feel dismissed. There was never a problem she couldn’t find a solution to. She is attentive in a way that is so rare to find. You can tell she genuinely cares about every guest experience and takes immense pride in what she does. The way she leads her team is phenomenal and as someone who has worked in management myself, I can confidently say she is a perfect example of what true management should look like. Professional, intelligent, calm under pressure, solution focused and deeply caring all at the same time. What also says everything about her character is that I tried to personally thank her with a tip because I genuinely felt so grateful for everything she had done for us, and she completely refused to take it. I wanted her to know how appreciated she was and she still politely declined. In today’s world, that level of integrity is incredibly rare and it honestly left such an impression on me. She is someone with genuine morals and values and that deserves recognition in itself. As for the hotel itself, everything was absolutely magical. The entire resort is beautifully maintained, spotless, organised and so well looked after. The atmosphere is incredible, the staff are wonderful and the food was genuinely amazing every single day. We did not have one bad experience during our stay. Every detail felt thoughtful and well managed. This holiday exceeded every expectation we had and a huge reason for that is Melek. TUI Magic Life is incredibly lucky to have someone like her representing the hotel. She deserves every bit of recognition possible because people like her are exceptionally rare.”

“This is the best hotel ever. The hotel cares about totally everybody and everything. The best people! The best quality of all services!! The best Artist Team! Yes, amazing Artist, not only animation team. We are so impressed! Congrats to your management, the best service in all areas, and just so human approach to everybody and every problem !! Love it!!”

“Out of all the hotel reviews I had read before picking a hotel, TUI MAGIC LIFE Sargierme caught our eyes as one of the best hotels available in an area where the temperature in May would at least have an average of 25 degrees or higher. My review is long as there are so many good things to tell, but hereby my view on the food quality, rooms and hygiene, swimming pool, beach, the activities and staff. Food quality: Excellent, with lots of variety, so it never felt repetitive. Food and drinks are availble 24/7, even for late arrivals and there weren't any queues. We also didn't have any issues with ice cubes in our drinks or while having an ice cream. Cocktails tasted very well, although the alcohol percentage seemed lower than we were used to (which I considered great). I wouldn't call it Michelin-quality, but I can quarantee that you won't be dissapointed. Rooms and Hygiene: The hotel was very clean everywhere and the staff paid close attention to hygiene. The rooms were comfortable, with good air conditioning and almost noise-proof. The shower got warm quickly and had a pleasant water flow. The room with sea-side were very modern and had a lovely view. Only remark to us was that the mattress was a bit too hard for our liking. The swimming pool and beach: When the hotel got fully booked, it still never felt overcrowded. There were always enough sunbeds available, but I do have to say that the adults-only pool filled up quickly on busy windy days. Therefore the beach is a great alternative as it was never noisy, unlike the activity pool. In my opinion the water at the swimmingpool was a bit cold, but do-able. The beach has plenty of sunbeds available and I love the fact that there weren't any rocks in the water. In May the water of the sea has a fine temperature. The activities and staff: Everyone of the staff speaks excellent English and most of them speak German very well. The activities are given by the animation team and we have to say how much they made our vacation unforgettable. Thank you specially to Arzu, Ana, Shanté, Mzambo and Melanie. The people are great, the activities are fun. It made me want to stay longer and have a little tear to leave! I do want to go back already! Last notes: The paid massage is very well and note that mountainbiking can be tough (but still fun). Wi-Fi doens't work in the Gym, so you can't put on a training video and there isn't really something available to help you on a small programme. Lucky the group activities keep me fit. :)”

“The worst hotel for the money possible. The only advantage is its location. Otherwise it is a total disaster. Feels like a cheap 3 star hotel from the 80s. Probably was converted from an old hotel. Rooms are basic, cheap feeling, small. No view from family bungalows. Have to walk through a parking lot to reach all facilities and down old stairs. Not recommended to anyone unless it costs 1/3 of the price they want for it”

“Just the most loveliest, friendliest hotel with beautiful aesthetics, lots of space on the beach to get away from noise, really beautiful fresh food with so many options and really fun entertainment. We didn't know it was a sport based hotel and didn't choose it for that option but it was lovely to see so many things you could do if you didn't want to sit about and just relax.. very impressed and would definitely reccomend.”