Royal Mansour Marrakech

“I first stayed at Royal Mansour in 2016, and to this day, it remains the most extraordinary hotel experience I’ve ever had. My advice to anyone visiting Marrakech is simple: experience a few of the city’s beautiful luxury hotels first, and save Royal Mansour for last. Once you’ve stayed here, it’s incredibly difficult for anything else to compare. Every detail—from the architecture and craftsmanship to the impeccable service and peaceful atmosphere—is simply on another level. Even if staying overnight isn’t possible, make time for the spa. The traditional Moroccan hammam at Royal Mansour is, in my opinion, an absolute must and one of the finest wellness experiences in Marrakech. Every time I return to the city, I never leave without booking a traditional hammam at Royal Mansour, followed by a leisurely lunch or dinner. It has become a ritual I look forward to on every visit. If you’re looking for a place that defines true Moroccan luxury and unforgettable hospitality, Royal Mansour is an experience you’ll remember long after you’ve left.”

“We really enjoyed the body massage by Salma — it was wonderful and deeply relaxing. The dinner was delightful with a very pleasant atmosphere, and breakfast was beautiful and peaceful at this time of day. The garden is heaven and so beautifully done and maintained. So far, this has been a truly beautiful riad to enjoy and unwind in privately. A few small details that would make the stay even more comfortable would be having a full-length mirror in the room for getting ready before going out, as well as slightly brighter lighting. The bathroom is a bit smaller than expected, though the shower functions wonderfully. Overall, we are having a lovely experience. Thank you so much for your hospitality.”

“We celebrated my parents’ wedding anniversary after enjoying Royal Mansour in Casablanca. Their French restaurant is an incredible experience for all your senses - from beautifully appointed tables, to smells, to fresh bread, an extensive wine list and magnificent food. Their service was impeccable and the whole family has fond memories from our visit.”

“I did not have a good experience going here this place was highly recommended the when we got there, the girl at the check-in never even bother looking at the receipt that we had paid for, and we paid for the scrub and the mud bath we never received our mud bath they took us out of the room after putting us in after a scrubs then they sat us down to have tea. The place is costly. They don’t offer you. It was a Valentine’s Day. You could’ve had strawberries. They couldn’t have a charcuterie board. They just gave you the Ferrero Rocher chocolate I had to ask the girl which I asked her twice about what what our services was. I asked her about a massage that they told us they would. It would be an additional $65 then they told us they didn’t have staff members if you’re telling me that all day you’re booked and you’re sold out and you have a lot of clients you would have the staff that you need to make sure the services are good for people. They after where she checked our receipt and offered to give me a 30 minute massage the massage the person who gave me my massage was very rough even after I told her she was rough then she tried to do chiropractic moves and some stretch allergy stuff if you’re not a professional cause I ask, and she said that she did it for a hobby you shouldn’t be performing things on people that could harm a person or hurt a person after the fact, I don’t think that I will go back the amount of money that you spend on this place for the services that was provided I think it was expensive. My friend got a scrub, but it was supposed to be only $99 at the end. They charged her at 1:45 and they kept telling her that they couldn’t give her a massage for the simple fact that they didn’t have staff on board and it was a group of five people that was coming. We were kind of rushed on our services. The group of five people we’re gonna go into the sauna room if they were going into the sauna room and they were in there for 30 minutes, you could’ve took the time out to give my friend her massage versus stating the next time you come in you will get a free mud bath that is not what we were we want it she wanted that the massage versus the free mud bath and we were also told that in the spa if they turn on more than one of the showers, the water it’s cold for the next person. It’s not hot because they ended up getting new Son stuff put in those are things that you should fix before you have a group of people coming into your store especially on a busy weekend.”

“I visited Royal Mansour Marrakech during Eid Al-Fitr with my family for afternoon tea. Unfortunately, the experience was disappointing. We waited for more than 15 minutes upon arrival without being greeted or acknowledged by any staff member. We then had to ask ourselves about availability and were informed that it was first-come, first-served and fully booked. While we understand the high demand during holidays, what was missing was basic hospitality and communication. No guidance was given on where to wait or how the process worked, which made the arrival experience uncomfortable. What disappointed us most was the approach regarding photography. We had travelled from Casablanca and were genuinely excited to discover the hotel, take a few photos, enjoy our afternoon tea, and leave. However, we were asked to limit photography even though the area was not crowded at the time. This made us feel unwelcome and affected the overall experience. Having experienced excellent service at Royal Mansour Casablanca, I was surprised by the difference in service in Marrakech. I hope this feedback will be taken into consideration, as a luxury hotel should ensure a consistent and welcoming experience for all guests.”