Jumeirah Port Soller Hotel & Spa

“Overall our family had a wonderful stay at Jumeirah Mallorca. The hotel is on a mountain with beautiful views of the sea and the mountains, we had the most gorgeous sunsets. What stood out most was the exceptional service and genuine attention to detail. The team consistently went above and beyond to make us feel welcome, especially our children. From the moment we arrived, the kids were welcomed with gifts. When we entered our room, they found adorable plush animals, petite robes and slippers waiting for them—a lovely surprise that immediately set the tone for our stay. Even at the restaurants, the little touches continued with beautifully designed coloring kits. It made dining with young children both fun and easy. The hotel is incredibly family-friendly. The dedicated children’s pool felt peaceful and almost private, the kids’ club was excellent, and the entire property is designed in a way that families can truly relax without sacrificing the luxury experience. The resort itself is beautiful. We loved how it’s seamlessly integrated into the natural stone cliffs, blending beautifully with the surrounding landscape. It has the feel of a true resort, where it’s enjoyable to wander through the property rather than feeling confined to one building. The complimentary shuttle to Port de Sóller was also extremely convenient. The food exceeded our expectations. Breakfast was outstanding, with an excellent selection of fresh local produce, and the casual restaurant served some of the freshest fish we had during our time in Mallorca. The spa is absolutely beautiful, with wonderful facilities that made for a truly relaxing experience. We also appreciated thoughtful touches like flower petals placed on our bed during turndown service. The hotel is beginning to show its age in some areas, and a refresh of the rooms and certain facilities would elevate the experience even further. That said, the property is exceptionally well maintained, and its charm, setting, and service more than make up for it. The only real disappointment was our room. While comfortable, it felt quite small for our family. During check-in we were offered a paid upgrade, but when we later asked if there was any possibility of moving to a larger room, we were told nothing suitable was available. Given the hotel’s otherwise exceptional level of hospitality, we had hoped for a bit more flexibility. Overall, Jumeirah Mallorca delivers a luxurious yet relaxed family resort experience with outstanding service, beautiful surroundings, excellent dining, and thoughtful touches that make both adults and children feel genuinely cared for. It’s a hotel we would happily return to.”

“Had an exceptional stay from the moment we entered the hotel till the moment the car was packed all thanks to the helpful staff. The views were phenomenal 10/10, my only comment would be the condition of the property needs some improvement. And variety of restaurants is all catered as fine dining, hoped there were more family oriented or international cuisine in the hotel. But still the views alone would bring me back.”

“I would not recommend this property. We booked through American Express Fine Hotels + Resorts expecting a true five-star luxury experience, but the hotel consistently failed to meet even basic standards of hospitality, comfort, and maintenance. The most upsetting part of our stay occurred on our first day when two female employees laughed and referred to me as "the gringa" after I politely asked for directions. Being mocked by hotel staff made me feel unwelcome, disrespected, and extremely uncomfortable. No guest should experience this at any hotel, let alone one that markets itself as luxury. The accommodations were equally disappointing. Our first upgraded room had such a strong odor of sewage, mold, or water damage that staff immediately acknowledged it and relocated us. Despite repeatedly requesting a quiet room before arrival and again at check-in, we were placed between two elevators and across from a staff entrance, resulting in constant noise throughout the night. The room also never cooled properly, making it difficult to sleep, and the property itself felt dated, with worn carpeting, damaged walls, visible mold in the shower, and poor housekeeping. The spa's pricing was also concerning. We were quoted one price by phone, only to learn prices fluctuate based on demand, with the exact same treatment costing up to €50 more depending on the time. Staff could not even provide a definitive price before booking, which felt far from the transparency expected at a luxury resort. To add to the disappointment, our American Express Fine Hotels + Resorts welcome amenity was never provided. At $1,900+ per night, we expected professionalism, respect, attentive service, and well-maintained accommodations. Instead, we experienced maintenance issues, poor housekeeping, inconsistent service, unclear pricing practices, and an interaction with staff that left us feeling unwelcome. Luxury is defined by hospitality, attention to detail, and making guests feel valued. Unfortunately, this property fell far short of those expectations, and we cannot recommend it.”

“We started our honeymoon off here and were very happy. The suite we got was very nice. Spacious, clean, nice amenities, amazing view of the sea with its own terrace. There were not many other rooms on our level. We rarely saw anyone else and never heard any noise in our room. Very private. We do wish we upgraded to a suite above the lobby so we could have been closer to the infinity pool and gym, both of which are very nice and we used every day. Breakfast was also very good with a great view. Service was friendly and quick, unlike some other reviews I’ve read. The shuttle down to the port and back runs every hour between 10 am and 11 pm. We do wish it was every 30 minutes just for convenience but overall, every hour isn’t bad. And please note calling taxis can take awhile since they have a limited number and try to make efficiency on pickups while dropping off. It took about 45 minutes for our taxi to arrive to transfer us to our next hotel in Valldemossa. The hotel has a lot of levels and sprawls along the cliff side. So you could end up taking multiple elevators or stairs depending on where your room is. We do wish the hotel was a tad smaller so it was more personal but the service received was pretty top notch all around. I did call for more coffee pods twice and never received them, most likely because the request has to get passed a long and was lost along the way. Still, we would stay here again in a heartbeat and actually wished we had stayed an additional night instead of the 3 nights we were there.”

“I would like to sincerely thank Sami at the reception desk for his outstanding hospitality and exceptional service throughout our stay. From the moment we arrived, Sami was professional, friendly, and always willing to help with a smile. He went above and beyond to make sure everything was perfect and that we felt welcomed and comfortable. His kindness, attention to detail, and dedication to guest satisfaction truly made a difference in our experience. Employees like Sami are a great asset to any hotel. Thank you, Sami, for your excellent service. We highly appreciate your efforts and hope to see you again in the future.”