

In short: We analysed 46 recent guest reviews of Hotel Riu Gran Canaria. Guests consistently praise Service & staff (12 of 15 mentions positive), Location and Pools, beach & aquapark. The most common complaints: Three noise reports: hallways, night-time entertainment and construction. Two guests found service lacking at peak times.
Tripplo's verdict, based on guest reviews
By Axel Hernborg · Updated 30 August 2026 · How we review hotels
Guests score it 8.5 out of 10 — the average across the 24 hotels we list in Gran Canaria is 8.8.
What Guests Loved
- The 24-hour All-Inclusive concept keeps meals, snacks and drinks running around the clock — Riu's signature.
- The location puts both the Maspalomas dune reserve and Meloneras' promenade dining within walking distance.
- Adults-only pool alongside the family lagoon pools
- Fresh from Riu's renovation programme
Things to Consider
- With hundreds of rooms and a prime location, expect scale — couples wanting quiet should weigh the Bull adults-only houses.
- À la carte inclusion terms are not published in detail
Should you book it?
Book it if you want
- Guests wanting Riu's verified 24-hour all-inclusive
- Adults wanting their own pool beside the family lagoons
- Walkers who love the dunes-to-Meloneras boardwalk
Photos from previous guests
Photos provided by GoogleWhat guests say
Reviews from Google“Lovely stay . First time in Gran Canaria. Normally stay at adults only but opted for a family one for a change. Was actually not too bad. I think a better wrist band system needs to be in place as lots of children in the adult only pool (moved on eventually by the lifeguards) and lots of children (teens) turning wristbands inside out so you couldn't see they were under age then helping themselves to alcohol on party nights. Otherwise lovely hotel and staff very friendly.”
“This hotel is almost a 5-star hotel experience. The modern design, spotless interiors and exteriors, and friendly staff make it a fantastic place to stay. For the first time at a Riu hotel chain, I have absolutely no complaints about the food. Riu Costa del Sol and Riu Palace Palmeras should take note—this is how meals should be done. Although this isn't an adults-only hotel, only about 10-15% of the guests were families with children, which created a good balance. I spent most of my time at the adults' infinity pool, and it was perfect. As I said, it's almost a 5-star experience. There are just a few small details that could be improved. For example, although the waiters were very friendly, they didn't seem to know much about serving wine—they served a sweet wine as dry, even though the bottle clearly said Semidolce. The sushi was surprisingly good, but the soy sauce wasn't at all.These are only minor issues that could easily be fixed. Overall, I had a wonderful stay and would highly recommend this hotel.”
“We had an incredible stay, the staff were so friendly at reception and extra helpful. We were on a little honeymoon and we were made feel very special. Special mention for Careena at the Seaview bar. Very lovely. The entertainment crew were also exceptional. They’re very hard-working teaching classes every day and entertaining with some incredible shows at night one of the key reasons, we will probably revisit it and also recommend to our friends the Food could be a little bit better at the buffets in terms of the quality but the selection was still great overall. Music, Service and overall experience was 4/4.5 stars would highly recommend.”
“This is the second time we've stayed at this hotel and it was just as great as the first time. The location is lovely being situated on the promenade with a short walk to the beach. The staff are very attentive and helpful. The rooms are kept very clean as is all of the hotel and grounds. As a family of 5 with 3 children under 16 we all had a good time. The standard of cuisine in the restaurants is high especially the specialist Asian, Italian and A La Carte restaurants but even the buffet restaurant is very good and the waiting staff are very friendly. If we return to Gran Canaria we will definitely return to this hotel.”
“We had a 10 month old with us and all the staff were extremely friendly and accommodating. They loved him and kept him smiling. The food was varied and different daily with the ability to book in other restaurants included in your all inclusive. I can’t fault the hotel we had an amazing time”
What guests actually say
Tripplo analysed 46 full guest reviews in all languages. Every review is topic-tagged and the shares counted — never estimated.
Food & restaurants
5 reviews · 1 positive · 3 negative
Service & staff
15 reviews · 12 positive · 2 negative
- +12 of 15 counted service mentions positive — housekeeping singled out
- –Two guests found service lacking at peak times
”The hotel exceeded my expectations! Clean, modern, and fantastic staff.” — guest, translated
Pools, beach & aquapark
10 reviews · 10 positive · 0 negative
- +Pools for all ages plus praised spa massages
”The spa services were rejuvenating. I highly recommend the massages.” — guest, translated
The rooms
7 reviews · 5 positive · 2 negative
Condition & cleanliness
7 reviews · 4 positive · 3 negative
Location
10 reviews · 10 positive · 0 negative
- +Dunes and Meloneras boardwalk both walkable — 10 of 10 mentions positive
”The location was perfect with stunning views of the beach.” — guest, translated
Noise levels
3 reviews · 0 positive · 3 negative
- –Three noise reports: hallways, night-time entertainment and construction
”Terrible experience! The hotel was under construction, and noise was unbearable.” — guest, translated
value for money are mentioned too rarely in the sample for an honest picture — we don't guess.
Want to go deeper?
Download the Tripplo Report for Hotel Riu Gran Canaria — the full category analysis, room guide, price analysis and alternatives as a PDF.
Frequently asked questions
How far is Hotel Riu Gran Canaria from the airport?
Hotel Riu Gran Canaria is 30 km from Gran Canaria Airport (LPA).
How far is Hotel Riu Gran Canaria from the centre of Gran Canaria?
Hotel Riu Gran Canaria is 21 km from the centre of Gran Canaria.
How do guests rate Hotel Riu Gran Canaria?
Hotel Riu Gran Canaria is rated 4.6 out of 5 on Google, based on 8,167 reviews. On Booking.com it scores 8.5/10 from 1,500 guest reviews.
How many stars does Hotel Riu Gran Canaria have?
Hotel Riu Gran Canaria is a 4-star hotel.
What amenities does Hotel Riu Gran Canaria offer?
Hotel Riu Gran Canaria offers Free WiFi, Swimming Pool, Fitness Center, Spa, Restaurant, Beach Access.
Weather & sea temperature — Gran Canaria
Right now: 25° air · 25° sea
Reading about Gran Canaria
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Playas de las Meloneras, s/n