




In short: We analysed 38 recent guest reviews of Can Bordoy Grand House GL Member of Preferred Hotels & Resorts. Guests consistently praise Service & staff (16 of 16 mentions positive), Location and Food & restaurants. The most common complaints: One guest noted restaurant noise and limited storage in the suite.
Tripplo's verdict, based on guest reviews
By Axel Hernborg · Updated 29 August 2026 · How we review hotels
Guests score it 9.3 out of 10 — the average across the 37 hotels we list in Mallorca is 6.7.
What Guests Loved
- The property features one of the largest private gardens in Palma's historic center, offering a secluded, leafy sanctuary filled with mature trees and quiet seating alcoves.
- Unlike many seasonal Mediterranean pools, the garden swimming pool is climatized year-round, allowing guests to swim comfortably regardless of the season.
Things to Consider
- Located deep within the labyrinthine lanes of the Old Town, the hotel can be challenging to reach by car, and navigating the narrow streets with large luggage requires patience.
- Private parking is limited on-property, which may require guests to utilize valet services or nearby public garages during peak travel seasons.
- The property features one of the largest private gardens in Palma's historic center, offering a secluded, leafy sanctuary filled with mature trees and quiet seating alcoves.
- Unlike many seasonal Mediterranean pools, the garden swimming pool is climatized year-round, allowing guests to swim comfortably regardless of the season.
Should you book it?
Book it if you want
- Guests wanting a private boutique spa
- Couples seeking Palma's largest private garden
- Travellers who prefer residential-style suites
Rooms & which one to pick
- Junior Suite1 king bedsleeps 2
- Deluxe Suite1 king bedsleeps 2
- Premium Suite1 king bedsleeps 2
- Grand Suite1 king bedsleeps 2
- Suite with Hottub and Terrace - Rooftop1 king bedsleeps 2
- Deluxe Double Room1 king bedsleeps 2
Room types as listed on Booking.com; availability varies by date.
What guests say
Reviews from Google“I had an exceptional stay at this hotel. From the moment I arrived, the staff made me feel genuinely welcome with their warm, professional, and friendly service. The hotel’s location is perfect, making it convenient to get around and enjoy the surrounding area. The room was spotless, comfortable, and well maintained. What impressed me the most was the team’s quick response to every request. They truly go above and beyond to ensure every guest is satisfied and comfortable. Their attention to detail and commitment to excellent service made my stay unforgettable. I highly recommend this hotel to anyone looking for outstanding hospitality, a great location, and exceptional service. I will definitely be staying here again. Thank you to the entire team for such a wonderful experience!”
“Our suite is a good size, but a few issues let it down. It was quite noisy at night due to the hotel restaurant below, and the wardrobe and drawer space really isn’t adequate for a suite at this size. Only two coffee capsules were provided each day and no milk, which feels unnecessarily limited. The TV behind the mirror muffles the sound, and the remote doesn’t work from the bed. There’s no smart TV, although Chromecast is available if you ask. One of the lights in the room was also flickering. We had another issue in a different room, but the staff handled it quickly and moved us, which was appreciated. For the price, the room feels very overpriced. On the positive side, the location is excellent, and the hotel restaurant in the courtyard is beautiful. The tasting menu with wine pairing was the highlight of the stay genuinely superb. Breakfast buffet wasn’t great, but the à la carte options were very good. Overall, a stunning property with great food and service, but Suites need some tweaking to justify the premium price. All the staff were awesome.”
“We stayed at Can Bordoy recently and had the best time. It's a hotel full of character and charm with a sweeping spiral staircase, fresh flowers in our room, a roof-top terrace with a breeze and a view of the cathedral and a relaxing garden with heated pool and loungers. The staff were very friendly and helpful and the food was gorgeous. Can't recommend more highly!”
“My boyfriend and I stayed here for our anniversary, the team made our trip truly special with thoughtful touches and a lovely bottle of champagne on arrival. From start to finish, our experience was exceptional. The room was beautiful - easily one of the best we’ve ever stayed in and every member of staff was warm, friendly and attentive throughout our visit. We couldn’t have asked for a better stay and will definitely be recommending this hotel to friends and family! We can’t wait to return!”
“What a special place. Can Bordoy feels like a hidden gem right in the heart of Palma's old town. The building itself is stunning, with so much character and warmth in every corner. The garden is peaceful and beautifully maintained, and the rooms are designed with real attention to detail. What stood out most was the team. From check in to check out, everything felt personal and genuinely welcoming. You can tell they care about making every guest feel at home! If you're looking for a boutique hotel in Palma that combines history, beauty and incredible hospitality, this is the one. We'll definitely be back.”
What guests actually say
Tripplo analysed 38 full guest reviews in all languages. Every review is topic-tagged and the shares counted — never estimated.
Food & restaurants
11 reviews · 11 positive · 0 negative
- +The Botànic garden restaurant praised for food and setting alike
- +À la carte breakfast built on Mallorcan produce
”The Botanic restaurant in the garden. Excellent food in a beautiful decor!” — guest, translated
Service & staff
16 reviews · 16 positive · 0 negative
- +Staff repeatedly go above and beyond
- +Personal gestures — champagne and thoughtful touches for celebrations
”Staff went above and beyond to ensure that our stay was comfortable.” — guest, translated
Pools, beach & aquapark
3 reviews · 3 positive · 0 negative
- +The garden and rooftop pools are appreciated
”fantastic service and the food was exquisite. Lovely pools.” — guest, translated
The rooms
10 reviews · 9 positive · 1 negative
- +Characterful rooms — design and very comfortable beds
- –One guest noted restaurant noise and limited storage in the suite
”Our room was amazing with impressive beautiful design. The bed was so comfortable we slept so well.” — guest, translated
Condition & cleanliness
4 reviews · 4 positive · 0 negative
Location
12 reviews · 12 positive · 0 negative
- +Central in the old town yet quiet and secluded
”It was quiet and secluded while still being in a perfect location.” — guest, translated
Noise levels
3 reviews · 2 positive · 1 negative
value for money are mentioned too rarely in the sample for an honest picture — we don't guess.
Want to go deeper?
Download the Tripplo Report for Can Bordoy Grand House GL Member of Preferred Hotels & Resorts — the full category analysis, room guide, price analysis and alternatives as a PDF.
Frequently asked questions
How far is Can Bordoy Grand House GL Member of Preferred Hotels & Resorts from the airport?
Can Bordoy Grand House GL Member of Preferred Hotels & Resorts is 8.3 km from Palma de Mallorca Airport (PMI).
How far is Can Bordoy Grand House GL Member of Preferred Hotels & Resorts from the centre of Mallorca?
Can Bordoy Grand House GL Member of Preferred Hotels & Resorts is 35 km from the centre of Mallorca.
How do guests rate Can Bordoy Grand House GL Member of Preferred Hotels & Resorts?
Can Bordoy Grand House GL Member of Preferred Hotels & Resorts is rated 4.8 out of 5 on Google, based on 669 reviews. On Booking.com it scores 9.3/10 from 326 guest reviews.
How many stars does Can Bordoy Grand House GL Member of Preferred Hotels & Resorts have?
Can Bordoy Grand House GL Member of Preferred Hotels & Resorts is a 5-star hotel.
What amenities does Can Bordoy Grand House GL Member of Preferred Hotels & Resorts offer?
Can Bordoy Grand House GL Member of Preferred Hotels & Resorts offers 2 swimming pools, Spa and wellness center, Free Wifi, Private Parking, Family rooms, Airport shuttle.
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