In short: Tripplo’s AI analysis covers a sample of 79 guest reviews of Sant Francesc Hotel Singular. Guests in the sample highlight Service & staff (48 of 48 mentions positive), Location and The rooms. The most common complaints: The rooftop bar can get crowded at peak times.
Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 10 September 2026 · How we review hotels
Design-oriented travellers wanting a quiet, historic plaza location in central Palma will find this restored nineteenth-century palace best for their trip. It secures a 9.4 Booking.com score from 605 reviews and a 4.7 Google rating from 600 reviews. Original frescoes, a panoramic rooftop terrace, and a highly praised breakfast are main highlights. Be aware that the rooftop pool is small, and on-site spa facilities are limited.
Guests score it 9.4 out of 10 — the average across the 54 hotels we list in Mallorca is 9.1.
What Guests Loved
- The design seamlessly integrates contemporary furniture with the manor house's original features, such as exposed wood-beamed ceilings and covered verandas.
- Guests can unwind by the rooftop pool while enjoying expansive views over the historic Plaza de Sant Francesc and the surrounding old town.
Things to Consider
- The rooftop pool is designed for cooling off rather than swimming laps, though the surrounding lounge space remains highly relaxing.
- While beauty treatments and a small gym are available, there is no full-scale thermal suite or extensive spa circuit on the property.
Should you book it?
Book it if you want
- Design and city-life travellers
- Guests wanting a palace stay on a quiet plaza
- Breakfast lovers — one of Palma's most praised
Rooms & which one to pick
- Double Room1 full bedsleeps 220 m²Free WiFiAir conditioningMinibarFlat-screen TV
- Deluxe Room1 full bedsleeps 230 m²Free WiFiAir conditioningMinibarFlat-screen TV
- Privilege Double Room1 full bedsleeps 235 m²Free WiFiAir conditioningMinibarFlat-screen TVBalcony
- Junior Suite1 queen bedsleeps 340 m²Free WiFiAir conditioningMinibarFlat-screen TVBalcony
- Suite1 king bedsleeps 350 m²Free WiFiAir conditioningMinibarFlat-screen TVBalcony
- Superior Junior Suite1 king bedsleeps 345 m²Free WiFiAir conditioningMinibarFlat-screen TVBalcony
- Tower Studio1 queen bed or 2 twin bedssleeps 225 m²Free WiFiAir conditioningMinibarFlat-screen TV
Room types as listed on Booking.com; availability varies by date.
Photos from previous guests
Photos provided by GoogleWhat guests say
Reviews from Google“Was a December weekend 2025 and we had a fine stay. The room was fine but noise from the ventilation system made the staff turn it off. Our room was first floor towards the inside yard so with open windows it was a noisy night. Everything else fine. Would have preferred a better solution.”
“We spent our first two nights at the hotel on our Mallorca trip. Perfect location to explore Palma. Everything is a short walk away. The hotel is special. Warm hospitality from the international staff. Wonderful restoration of a large house previously owned by a wealthy Argentine family. The pool & bar on the top have fab views of the city.”
“We had a great 4 night stay here - hotel is beautiful, food is amazing & the service is really above & beyond. Rooftop pool is great for sunshine & gym although small is very functional. All the little details are thought of - staff remember your drinks orders at breakfast, give great local recommendations & offer valet parking. Such a special place to stay in the heart of Palma old town! We will definitely return.”
“We loved staying at this hotel! The cleanliness, the service and the food were all 5-stars. If you plan to stay here, be sure to enjoy the incredible restaurant and courtyard.”
“We stayed here when visiting Mallorca in search of a wedding venue - and it’s part of the reason we fell in love with the place. Chic and understated room design, incredible service, and the best rooftop pool in Palma.”
What guests actually say
Tripplo’s AI analysis uses a sample of 79 guest reviews. Texts may be shortened. Mentions are counted after AI classification and describe the sample, rather than every guest’s experience.
Service & staff
48 reviews · 48 positive · 0 negative
- +Staff described as proactive and extremely helpful — the manager personally follows up
- +Top-class service throughout the stay
”Staff are extremely helpful and friendly and very proactive.” — guest, translated
Pools, beach & aquapark
9 reviews · 8 positive · 1 negative
- +The rooftop terrace with city views is a recurring favourite
- –The rooftop bar can get crowded at peak times
”The rooftop patio has spectacular views of the city, we enjoyed drinks there.” — guest, translated
The rooms
20 reviews · 20 positive · 0 negative
- +Rooms described as very comfortable with design where every detail is considered
”Beautiful design, staff was amazing & rooms so comfortable. Every detail was thought of.” — guest, translated
Condition & cleanliness
14 reviews · 14 positive · 0 negative
- +Beautifully restored 19th-century building in top condition
”Beautifully restored old building, in a great walking location with the finest amenities and service.” — guest, translated
Location
34 reviews · 34 positive · 0 negative
- +Perfect old-town location with everything walkable
- +Free parking flagged as a rare old-town bonus
”perfectly located in the heart of Palma, within easy walking distance of the shops, restaurants, cafés” — guest, translated
Noise levels
12 reviews · 12 positive · 0 negative
- +Consistently described as elegant and quiet despite the city setting
”Hotel is elegant and quiet, location is great” — guest, translated
Value for money
4 reviews · 4 positive · 0 negative
food & restaurants are mentioned too rarely in the sample for an honest picture — we don't guess.
Want to go deeper?
Download the Tripplo Report for Sant Francesc Hotel Singular — the full category analysis, room guide, price analysis and alternatives as a PDF.
Frequently asked questions
How far is Sant Francesc Hotel Singular from the airport?
Sant Francesc Hotel Singular is 7.6 km from Palma de Mallorca Airport (PMI).
How far is Sant Francesc Hotel Singular from the centre of Mallorca?
Sant Francesc Hotel Singular is 34 km from the centre of Mallorca.
How do guests rate Sant Francesc Hotel Singular?
Sant Francesc Hotel Singular is rated 4.7 out of 5 on Google, based on 604 reviews. On Booking.com it scores 9.4/10 from 605 guest reviews.
How many stars does Sant Francesc Hotel Singular have?
Sant Francesc Hotel Singular is a 5-star hotel.
What amenities does Sant Francesc Hotel Singular offer?
Sant Francesc Hotel Singular offers Outdoor swimming pool, Restaurant, Spa and wellness center, Airport shuttle, Free Wifi, Air conditioning.
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Right now: 28° air · 28° sea
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Plaza Sant Francesc, 5, 07001 Palma de Mallorca