In short: We analysed 36 recent guest reviews of Secrets Lanzarote Resort & Spa. Guests consistently praise Service & staff (8 of 11 mentions positive), Pools, beach & aquapark and Food & restaurants. The most common complaints: Two guests wanted more variety over a week. Two others expected more luxury for the price.
Tripplo's verdict, based on guest reviews
By Axel Hernborg · Updated 1 September 2026 · How we review hotels
Couples seeking adults-only calm on the Puerto Calero cliffs will appreciate this Hyatt Inclusive Collection resort. Sporting a Booking.com score of 8.5 from 2063 reviews, it boasts an Unlimited-Luxury package featuring six restaurants with no reservations needed. However, the rocky Puerto Calero shore means this is strictly a pool-first resort rather than a sandy beach destination, so beach-lovers should plan accordingly.
Guests score it 8.5 out of 10 — the average across the 11 hotels we list in Lanzarote is 8.9.
What Guests Loved
- Hyatt's Unlimited-Luxury concept means gourmet dining across six restaurants without wristbands or reservations.
- The clifftop site above Puerto Calero pairs sea views with the marina's restaurant row below.
- Marina village dining a short walk away
- Hyatt Inclusive Collection standards
Things to Consider
- There is no sandy beach at the resort — days revolve around the pools and the sea-view terraces.
- Unlimited-Luxury's fine print carries exclusions
Should you book it?
Book it if you want
- Couples seeking adults-only calm on the Puerto Calero cliffs
- Guests wanting Unlimited-Luxury dining with no reservations
- Travellers who like marina dining a walk away
What guests actually say
Tripplo analysed 36 full guest reviews in all languages. Every review is topic-tagged and the shares counted — never estimated.
Food & restaurants
8 reviews · 5 positive · 2 negative
- +Breakfasts and bartenders praised
- –Two guests wanted more variety over a week
”Fantastic breakfast and pool areas.” — guest, translated
Service & staff
11 reviews · 8 positive · 2 negative
- +8 of 11 counted service mentions positive — welcoming and immaculate
- –Two guests met slow or curt staff
”The staff was extremely friendly and helpful. The facilities were immaculate” — guest, translated
Pools, beach & aquapark
9 reviews · 8 positive · 0 negative
- +Heavenly spa massages and clean pools
- –The pool gets crowded at peaks
”Loved the spa services and the massages were heavenly!” — guest, translated
The rooms
7 reviews · 5 positive · 2 negative
Condition & cleanliness
4 reviews · 2 positive · 2 negative
Location
4 reviews · 3 positive · 1 negative
Noise levels
3 reviews · 0 positive · 3 negative
Value for money
3 reviews · 1 positive · 2 negative
- +One guest calls the breakfast-included rate good value
- –Two others expected more luxury for the price
”Not worth the price; I expected more luxury.” — guest, translated
Want to go deeper?
Download the Tripplo Report for Secrets Lanzarote Resort & Spa — the full category analysis, room guide, price analysis and alternatives as a PDF.
Frequently asked questions
How do guests rate Secrets Lanzarote Resort & Spa?
On Booking.com it scores 8.5/10 from 2,063 guest reviews.
How many stars does Secrets Lanzarote Resort & Spa have?
Secrets Lanzarote Resort & Spa is a 5-star hotel.
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Lanzarote, Spain